Privacy Policy
KeyPoint Learning Inc. (“KeyPoint Learning,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit keypointlearning.com, use our learning platform or mobile app, purchase our products, or communicate with us.
Information We Collect
The information we collect depends on how you interact with KeyPoint Learning.
Account and profile information
When you create an account, we collect information such as your name, email address, login credentials, and preferences. You may also provide your exam level, scheduled exam window, and study goals.
Purchase information
When you make a purchase, we collect information needed to process and manage your order, such as billing details, products purchased, payment status, and transaction references. Payment providers process your payment details according to their own privacy policies.
Learning activity
When you use our learning tools, we collect activity associated with your account. This may include lesson completion, video progress, practice question responses, mock exam results, time spent studying, bookmarks, and notes you save.
Communications and preferences
We collect information you provide when contacting us, requesting support, subscribing to emails, completing surveys, or submitting feedback. We also record your communication preferences and consent choices.
Technical information
We may collect your IP address, browser type, device information, operating system, pages visited, referring website, and diagnostic or security logs. Our mobile app may also collect app version and crash information.
Affiliate information
If you participate in our affiliate program, we collect information needed to manage your application, referrals, commissions, and payments. When you follow an affiliate link, we may record referral information to attribute a qualifying purchase.
How We Use Your Information
We use personal information to:
- Create and manage your account.
- Process purchases and provide access to your products.
- Deliver lessons, practice questions, mock exams, and related resources.
- Save and synchronize your learning activity across supported devices.
- Calculate progress, performance, competency, or readiness indicators and suggest areas for further study.
- Respond to questions and provide customer support.
- Send order confirmations, account notices, security alerts, and service updates.
- Send study resources, newsletters, and promotional communications where permitted by law and consistent with your preferences.
- Administer affiliate referrals and commissions.
- Maintain, troubleshoot, secure, and improve our services.
- Prevent fraud, unauthorized access, and misuse.
- Meet legal, tax, accounting, and recordkeeping obligations.
Learning indicators are educational estimates based on the information available to us. They do not guarantee an exam result.
Consent and Your Choices
Where required, we obtain your consent before collecting, using, or disclosing personal information. The form of consent depends on the information involved, the purpose, and applicable law.
You may withdraw consent by contacting us, subject to legal or contractual restrictions and reasonable notice. If information is necessary to provide a service, withdrawing consent may affect our ability to provide that service. We will explain any relevant consequences.
We will obtain additional consent where required before using your information for a materially different purpose.
Cookies and Similar Technologies
Our website may use cookies, local storage, and similar technologies to support its operation and remember your preferences.
These technologies may be used for:
- Essential functions: signing in, maintaining sessions, securing forms, and completing checkout.
- Preferences: remembering settings and choices.
- Analytics: understanding how visitors use our services and identifying improvements.
- Marketing and referrals: measuring campaigns and attributing affiliate referrals.
Where required by law, we obtain consent before using non-essential technologies. Where cookie controls are available, you can use them to manage your preferences. You can also adjust your browser settings, although blocking essential cookies may affect account access or checkout.
Email and Other Communications
We send service communications needed to manage your account and purchases, including receipts, password resets, security notices, and important product updates.
Where permitted, we also send optional communications such as study tips, practice questions, newsletters, and promotional offers. You can unsubscribe from marketing emails using the link included in those messages or by contacting us.
Unsubscribing from marketing does not prevent us from sending necessary service communications. Where available, you can manage mobile notifications through your app or device settings.
How We Share Information
We share personal information only for the purposes described in this policy, with appropriate consent, or as permitted or required by law.
Service providers
We use providers that help us operate our business, including hosting, data storage, payment processing, email delivery, analytics, security, and customer support. We limit the information provided to what is needed for their services and require appropriate privacy and security protections.
Affiliate referrals
Where applicable, affiliates may receive limited referral and transaction information needed to verify commissions. Learning records and account credentials are not needed for this purpose.
Legal and security purposes
We may disclose information to comply with legal obligations, respond to valid legal requests, investigate fraud or misuse, or protect the rights and safety of our users, our business, or others.
Business transactions
Personal information may be disclosed as part of a proposed or completed merger, acquisition, financing, or sale of business assets, subject to applicable legal protections and confidentiality requirements.
International Processing
Our service providers may store or process personal information in Canada, the United States, or other countries where they operate.
Information processed outside your country may be subject to local laws, including lawful access by courts, law enforcement, or government authorities. We use contractual and other safeguards appropriate to the circumstances and applicable legal requirements.
Retention
We retain personal information for as long as reasonably necessary to provide our services and fulfil the purposes described in this policy, including legal, accounting, security, and dispute-resolution requirements.
The end of a product’s access period does not automatically delete your account or learning history.
When information is no longer needed, we delete it, securely dispose of it, or anonymize it. Some information may remain in backups for a limited period before being overwritten or deleted through our normal processes.
Security
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information we hold.
Access to personal information is limited to people and providers who need it for authorized purposes. However, no method of transmission or electronic storage is completely secure.
You are responsible for keeping your login credentials confidential. Please contact us promptly if you suspect unauthorized access to your account.
Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request information about how it has been used or disclosed.
- Request correction of inaccurate or incomplete information.
- Withdraw consent to certain processing.
- Request deletion of your information, subject to applicable exceptions.
- Object to or restrict certain processing, or request a portable copy of your information.
To make a request, contact us using the details below. We may need to verify your identity before responding.
We respond within the time required by applicable law. Where we cannot fulfil a request in full, we will explain the reason, subject to any legal restrictions.
Third-Party Websites and Services
Our services may link to third-party websites, resources, payment services, or social media platforms. Their collection and use of information are governed by their own privacy policies.
We encourage you to review those policies before providing personal information.
Children’s Privacy
Our services are intended for individuals preparing for professional examinations and are not directed to children under 13.
If you believe a child under 13 has provided personal information to us, please contact us so we can investigate and take appropriate action.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, practices, or legal obligations. The revised version will be posted on this page with an updated date.
Where required by law, we will provide additional notice or obtain consent before changes take effect.
Contact Us
If you have any questions or concerns about this policy, please reach out through our Contact Us page.
The KeyPoint Advantage
KeyPoint Learning is built for candidates preparing around work, university, and other commitments. Every part of the platform is there to save you time, so more of your hours go into learning the material instead of planning around it.
Designed by CFA® Charterholders
Your materials come from people who have sat the exams and earned the charter. The content matches the demands of each level and stays focused on what candidates actually have to know and apply to pass.
Built for a Working Schedule
You don't need a free calendar to make progress. The platform fits study into the hours you have each week, so you can move through lessons and practice at your own pace without building a plan from scratch.
A Clear Path Through the Curriculum
The curriculum is sequenced for you, so you always know what comes next and how each piece fits the whole. Lessons, study materials, quizzes, and mock exams run in a set order, so planning your week stays simple.
Everything in One Platform
Your lessons, study materials, practice quizzes, mock exams, notes, and progress tracking sit in one place. That means less time lost switching between scattered tools and more of your prep kept in a single, organized view.
Progress You Can Act On
See what you have finished, where your scores are weaker, and which topics need more review. Those signals show you where to spend your next study session, instead of guessing.
Support That Fits Your Package
Some packages add extra support for candidates who want more guidance along the way. Where it is included, that support helps you clear up questions and keep moving when you hit a roadblock.
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